Support & FAQ

Frequently Asked Questions

How does AI Verify work?

AI Verify analyzes video content by extracting a few frames and using advanced AI technology (Google Gemini 2.0) to detect signs of AI generation or manipulation. The analysis looks for artifacts, inconsistencies, and patterns typical of AI-generated content.

Is my video content stored or saved?

No. We temporarily access videos only for analysis. All video data and extracted frames are immediately deleted after providing results. We do not store, save, or redistribute any video content.

How accurate is the detection?

Our AI model is continuously improving and trained on millions of examples. However, no detection system is 100% accurate. Results include confidence scores to help you understand the certainty of the analysis.

Which platforms are supported?

AI Verify supports video links from Instagram, TikTok, Facebook, and YouTube. Simply copy the video link and paste it into the app.

How do I copy a video link?

For most platforms:

  1. Open the video you want to analyze
  2. Tap the share button (usually looks like an arrow or three dots)
  3. Select "Copy Link" or "Share Link"
  4. Paste the link into AI Verify

The app includes tutorials for specific platforms.

What are daily analysis credits?

Free users receive 1 analysis per day. Premium subscribers get 5 per day, and Unlimited subscribers can analyze as many videos as they want.

When do my daily credits reset?

Credits reset every 24 hours at midnight in your local timezone.

How do I upgrade to Premium?

Tap the settings icon in the app, then tap "Manage" under your subscription plan. You can choose between monthly ($4.99) or yearly ($49.99) subscriptions.

How do I cancel my subscription?

Subscriptions are managed through the App Store. To cancel:

  1. Open Settings on your iPhone
  2. Tap your name at the top
  3. Tap "Subscriptions"
  4. Select AI Verify
  5. Tap "Cancel Subscription"

Or tap the "Cancel" button in the AI Verify app settings, which will take you directly to App Store subscriptions.

Can I get a refund?

Refunds are handled by Apple. To request a refund, visit reportaproblem.apple.com and follow the instructions.

Why did my analysis fail?

Analysis may fail if:

  • The video link is private or restricted
  • The video has been deleted
  • There's a temporary network issue
  • The video format is not supported

Try copying the link again or check if the video is publicly accessible.

Is AI Verify available on Android?

Currently, AI Verify is only available on iOS (iPhone and iPad). We're considering an Android version for the future.

How do I restore my purchases?

If you've purchased a subscription but it's not showing in the app:

  1. Open the app settings
  2. Tap "Restore Purchases"
  3. Wait for confirmation

Make sure you're signed in with the same Apple ID used for the purchase.

What information does AI Verify collect?

We collect minimal data for app functionality and improvement. We do NOT collect or store video content. See our Privacy Policy for full details.

Still Need Help?

Contact our support team for assistance.

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